Work
Oscar Health Insurance Product Manager, Concierge Team (Member Services) in New York, NY 2016-2017
- Find a Doctor/Provider Concierge Shipped internal employee flow to cut search time and store results; rich, new member-facing experience to help members find an in-network provider
- Provider Pages Prepared redesign for internal users to reduce confusion/MLR and improve member experience. Conducted research with 50+ stakeholders; worked through complex data structures to surface relevant information; worked cross team to share logic across audiences/UIs
- Triage of Care Workflow Coordinated with clinical and risk staff; worked to implement w/ operations
United States Digital Service Digital Service Specialist at the Social Security Administration in Baltimore, MD 2015-2016
- Established Product Management role at Social Security; mentored existing SSA employees in new role
- Member of the leadership team in reset of the Disability Claims Processing System from a failed $300M project to an agile, Node/React product designed with intensive user involvement
- Consulted on development of Government-wide Authentication and Identity Proofing system architecture
Yahoo! Associate Product Manager (APM) in Sunnyvale, CA 2013-2015
Yahoo Aviate Yahoo’s newly acquired Android Homescreen 2014-2015
- Search in Aviate Launched v1 of Search in Aviate in ~3 months to positive press; coordinated all aspects of search strategy, v1 development, and release/PR process
- Retention Experimentation Shipped 6+ experiments, boosting 3-day retention ~10%
- Cards Platform Proposed vision for next generation multi-product experience
Mobile SearchContributing Product Manager on next generation Mobile Search exploration 2014-2015
- Responsible for Quick Facts: flights, calculations, etc, 3rd Party Options; Search Assist
Geo PlatformManaged the product strategy and direction for the Geo Platform, a horizontal platform group which provided user location to all Yahoo products 2013-2014
- API Refresh Shipped next generation API and tool set to make integrating Geo data easier to use
- Consultative Sales Worked with client PMs to use Geo data most effectively in their app; shipped 8 client integrations across Search, Homepage, Weather, and more
- Location History Laid groundwork for Location History product to improve personalization
Internships
CardSpring Software Engineering Extern in San Francisco, CA 2013
- Built integration testing framework using Ruby on Rails’ RSpec for company’s public API
Disney Product Manager Intern in Parks and Resorts Online in Glendale, CA 2012
- Assisted with all aspects of Product Manager for Shipboard iPhone app for Disney Cruise Line
Altman Vilandrie & Co. Business Analyst Extern in Boston, MA 2012
- Analyzed data center pricing; strategy of a major cable/satellite company in hospitality market
NextJump Product Development Engineer Intern in New York, NY 2011
- Full stack web developer on PHP stack (HTML, JS, jQuery, Prototype, PHP, Zend, MS SQL Server)
Deutsche Bahn Innovation Management Intern in Project Mobility/Touch&Travel in Frankfurt, Germany 2010
- Designed the UI and process workflow of the new Smartphone version of Touch&Travel
- Prototyped a new multi-layer map platform scheduled for implementation (JS, HTML, CSS, PHP, MySQL)
Massachusetts Institute of Technology
Bachelor of Science in Management Science and Computer Science and Engineering (Double Major) 2009-2013
HASS Concentration: Science, Technology and Society
Management Track: Technology
4.4/5.0 GPA